This information is put at your disposal by Proximus Group entities, i.e. Proximus PLC under Belgian Public Law marketing its products under the trade names “Proximus” & “Scarlet” and Mobile Vikings limited company marketing its products under the trade names “Mobile Vikings” & “JIM Mobile” in application of the European roaming regulation.

This information is intended for users roaming in a country of the European Union, as well as in Iceland, Liechtenstein and Norway.

How can I contact the emergency services in the visited country?

In case of emergency, we recommend to call free of charge the unique European emergency call number 112. This call number is available from the visited country for local users but also for you as a roamer.

What is meant by “public warning mobile applications”?

Public warning mobile applications are mobile applications that can be downloaded by the user on his smartphone in some countries in order to receive public warnings in case of imminent or developing major emergencies and disasters in the visited country.

What are the alternative local means to contact the emergency services in the visited country and how can I know if a local public warning mobile application can be downloaded?

More info about the local alternative means to contact the emergency services that are specific to the visited country can be found in the list below. If the list is empty, this means that no public alternative contact mean is currently available in the visited country.

If any, the public warning mobile applications that are specific to the visited country are listed below. In order to download them, click on the relevant link and follow the instructions. If the list is empty, this means that no public warning mobile application is currently available in the visited country.

Select the country you are visiting.

Legal warning:

The specific country information contained in these lists is extracted from the mandatory database created by the BEREC (Body of European Regulators for Electronic Communications) on the basis of data provided by the National Regulatory Authority of the visited country. This specific information is currently only available in English. Proximus Group entities are neither the content owners nor the controllers of the specific country information indicated in these lists. Therefore, Proximus Group entities disclaim all liability in case of error, omission, lack of quality, inaccuracy of the content as well as in case these alternative contact means and/or local public warning mobile applications are not accessible to their users when roaming. This content may be amended from time to time without prior notice for reasons independent of Proximus Group entities’ will.
The BEREC database also provides specific info on the value added services number ranges in the visited country that could trigger higher charges. Click here for more info.

Can I contact the emergency services, download the public warning mobile app and receive the public warnings in my own language?

We cannot guarantee this.